COMPLAINT POLICY
Effective Date:
PREAMBLE
This Complaint Policy constitutes an integral component of the Terms and Conditions and Privacy Policy, which collectively form a binding agreement between you and the Company.
This document delineates our comprehensive complaint procedures, categorization of prohibited conduct, enforcement mechanisms, and appeal protocols. The Company maintains a strict zero-tolerance policy regarding any content or behavior that compromises user safety, with particular emphasis on matters involving minors, human trafficking, or fraudulent activities.
All complaints undergo impartial review within established timeframes. Matters pertaining to critical safety concerns receive immediate priority handling, with mandatory notification to law enforcement authorities where legally required. Users retain the right to appeal moderation decisions, with the exception of cases involving Child Sexual Abuse Material (CSAM), human trafficking, or failures in age verification procedures.
To submit a formal complaint, please contact:
GENERAL COMPLAINT PROCEDURE
All formal complaints must be submitted to:
Required information for complaint submission:
- Account username and registered email address
- Precise date and time of the incident
- Comprehensive documentation including screenshots or other evidence
- Detailed description of the matter requiring investigation
- Identification of all involved parties (usernames/account identifiers)
Investigation and Review Protocol:
- Acknowledgment of receipt within twenty-four (24) to forty-eight (48) hours
- Comprehensive review of all submitted documentation and evidence
- Initiation of internal investigation procedures where warranted
- Consultation with involved parties when deemed necessary
- Formulation of an impartial determination based on available evidence
- Communication of final resolution to the complainant
Response Timeline Framework:
- Critical Safety Issues: Within twenty-four (24) hours
- Serious Policy Violations: Within forty-eight (48) hours
- Standard Complaints: Within seven (7) business days
- Complex Investigations: Up to fourteen (14) business days
AGE VERIFICATION REQUIREMENTS
Access to is strictly restricted to individuals eighteen (18) years of age or older. The Company maintains an uncompromising position regarding the presence of minors on the platform.
Age Eligibility Criteria:
- Minimum age requirement: Eighteen (18) years globally
- Valid government-issued identification may be required for verification
- Immediate and permanent termination for accounts of underage users
Verification Procedures:
- Mandatory age declaration during account registration
- Implementation of automated age estimation technology
- Manual review for accounts flagged as potentially non-compliant
- Periodic randomized verification audits to ensure platform integrity
- Compulsory verification following user reports or system alerts
PROHIBITED CONDUCT CLASSIFICATION
Category I - Immediate Termination Offenses:
- Child safety violations of any nature
- Human trafficking or sexual exploitation
- Violence, terrorism, or extremist content
- Criminal activities or solicitation thereof
- Distribution of non-consensual intimate content
Category II - Serious Violations:
- Harassment, intimidation, or targeted abuse
- Discrimination, hate speech, or incitement
- Financial fraud, scams, or deceptive practices
- Impersonation, identity theft, or catfishing
- Commercial solicitation or unauthorized advertising
COMBATING MODERN SLAVERY AND HUMAN TRAFFICKING
maintains an absolute zero-tolerance policy regarding any form of modern slavery, human trafficking, or exploitation within our platform ecosystem.
Preventative Measures and Detection Systems:
- Advanced artificial intelligence monitoring for trafficking indicators
- Specialized moderator training for identification of warning signs
- Comprehensive user verification protocols to prevent fraudulent profiles
- Behavioral pattern analysis for detection of suspicious activities
- Direct collaboration with law enforcement agencies
Reporting Procedures:
- Utilize the integrated report function on any user profile
- Direct communication via:
- Select "Human Trafficking Concern" as the primary report category
FRAUD AND SCAM PREVENTION MEASURES
Indicators of Fraudulent Activity:
- Solicitation of monetary transfers or financial assistance
- Premature attempts to transition communication off-platform
- Unsolicited investment opportunities or business propositions
- Requests for gift cards, cryptocurrency, or wire transfers
Protective Mechanisms:
- Continuous monitoring of payment transactions for anomalies
- Multi-factor identity verification protocols
- Machine learning algorithms for scammer pattern recognition
- Comprehensive user education regarding prevalent fraud schemes
CHILD SEXUAL ABUSE MATERIAL (CSAM) PREVENTION
The creation, distribution, possession, or solicitation of child sexual abuse material results in immediate permanent termination and mandatory reporting to law enforcement authorities.
Detection Technologies:
- PhotoDNA implementation for automated content screening
- Artificial intelligence pre-publication content analysis
- Specialized human moderation teams
- Priority processing of user-generated reports
Response Protocol:
- Immediate content removal and preservation of evidence
- Permanent account termination without appeal
- Mandatory reporting to NCMEC (National Center for Missing & Exploited Children)
- Full cooperation with law enforcement investigations
ENFORCEMENT ACTION FRAMEWORK
Level 1 - Content Removal: Applied to minor policy infractions
Level 2 - Formal Warning: Issued for first-time moderate violations
Level 3 - Temporary Suspension: Ranging from 7 to 30 days for serious violations
Level 4 - Permanent Termination: Reserved for critical violations or repeat offenders
APPEALS AND REVIEW PROCESS
Users maintain the right to appeal moderation decisions, with the exception of determinations involving CSAM violations, human trafficking cases, or age verification failures, which are final and non-appealable.
Appeal Submission Protocol:
- Submit appeal to within fourteen (14) days of the enforcement action
- Subject line format: "Appeal Request - [Username] - [Date of Action]"
- Include account identifier, detailed description of the enforcement action, and any exculpatory evidence
Appeals undergo independent review by a separate moderation team within seven (7) business days. The determination following a single appeal is considered final and binding.
LAW ENFORCEMENT COOPERATION
Mandatory Reporting Circumstances:
- Detection or report of CSAM
- Indicators of human trafficking or exploitation
- Credible threats of imminent harm
- Terrorism or violent extremist content
- Valid court orders or legal process requirements
Users will be notified of law enforcement information requests when legally permissible and where such notification does not compromise ongoing investigations.
POLICY MODIFICATIONS AND UPDATES
This policy is subject to periodic review and modification. Material changes will be communicated through email notification and in-application alerts. Unless immediate implementation is required for safety or legal compliance, modifications become effective fourteen (14) days following publication.